Terms & Conditions

When you complete the checkout process to buy products from You Barista Limited by using our website, make a purchase in person, or over the phone, you are agreeing to the following Terms and Conditions:

BACKGROUND

This agreement is between you, the User of this Website and You Barista Limited, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

DEFINITIONS AND INTERPRETATIONS

In this Agreement the following terms shall have the following meanings:

Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

Carrier” means any third party responsible for transporting purchased Goods from our Premises or our Partners Premises to customers;

Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

Goods” means any products that You Barista Limited advertises and/or makes available for sale through this Website;

Payment Information” means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

Premises” Means our place(s) of business located at 38 Manordene Close, Thames Ditton, Surrey, KT7 0DZ, United Kingdom;

Purchase Information” means collectively any orders, invoices, despatch notes, receipts or similar that may be in hard copy or electronic form;

Service” means collectively any online facilities, tools, services or information that You Barista Limited makes available through the Website either now or in the future;

You Barista Limited” means You Barista Limited, 38 Manordene Close, Thames Ditton, Surrey, KT7 0DZ, United Kingdom;

System” means any online communications infrastructure that You Barista Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User” / “Users” means any third party that accesses the Website and is not employed by You Barista Limited and acting in the course of their employment; and

Website” means the website that you are currently using (www.youbarista.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

AGE RESTRICTIONS

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

BUSINESS CUSTOMERS

These Terms and Conditions also apply to customers buying Goods in the course of business.

CANCELLING AN ORDER

If you change your mind and wish to cancel an order, you may do so up to 7 days after you receive the product(s). We will provide a full refund within 30 days of receiving the returned product(s), if the product(s) have not been used and are in a perfect resalable condition, including the product packaging. You are responsible for the cost of returning any products to us.

Please do not ship anything back to us without contacting us and agreeing to it first, as we need to make sure that the returns process has been followed to ensure safety for both sides.

To cancel an order please email us at hello@youbarista.co.uk and return it to: You Barista Limited, 38 Manordene Close, Thames Ditton, Surrey, KT7 0DZ, United Kingdom.

Please make the heading of your email title as follows:

ORDER RETURN REQUEST - [Insert Order ID Here]

RESTOCKING

If you return a coffee machine or coffee grinder, the device must be completely unused without exception. Any use of either a grinder or espresso machine will result in the return being invalid and subsequently refused. The only exception to this rule, is if you are returning it due to the equipment not working properly and you have agreed in advance with You Barista Limited that you are returning it for this reason.

REFUNDS

The full refund will be issued within 30 days of us receiving the product(s), unused, in their original packaging and in a perfect resalable condition. Your refund will include the initial postage and packaging costs you paid when making your purchase.

Refunds will only ever be made to the card or PayPal account used to make the initial online payment.

CONDITION OF GOODS

For us to process refunds or swap out any goods for replacements, we must receive the goods back in the agreed condition first before we process either a refund or ship you a replacement. This means that we must wait for the associated courier to arrange collection of the goods, which can sometimes take some time. This is out with our control, and returns of any reason are subject to you agreeing to this section of the terms.

FAULTY GOODS

If you wish to return a product because it is defective, you may do so up to 14 days after you receive the product(s). Once the product(s) have been returned to You Barista Limited they will be checked for faults. In the case of defective products we will offer either a full refund, including any costs you incurred sending it back to us, or we will send you a replacement product.

If the goods generate a fault within the warranty period, we will attempt to resolve the issue for you. If we can do so within 14 days, you accept that the goods are in working order and the sale will stand. If the goods are deemed defective within this period, you are required to return the goods to us to be checked and returned to the manufacturer and we will provide you with a full refund within 14 days of receiving the goods back..

RETURNING GOODS

You Barista Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods supplied by us may need to be returned and such returns are governed by these Terms and Conditions. As a consumer, you will always have legal rights in relation to goods that are faulty or not as described. These legal rights are not affected by the returns policy in this clause. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

If you need to return goods for any reason, please contact us first to agree on how this is to be handled before shipping anything to us, to avoid any confusion. In some cases we will arrange for our courier to collect from you. On other occasions we will ask you to post back the item via standard UK mail with Royal Mail.

If you are requested to ship any goods back to us yourself by Royal Mail, you must get proof of postage from the post office.  This allows you and us to both track the parcel and if necessary, claim on insurance should there be any damage or loss. If you ship products back to us without getting proof of postage, your refund will be invalidated.

BREAKAGES AND REPLACEMENTS

If you are a domestic buyer and receive any cups or saucers which have been damaged during shipping and delivery, please send a photo of the damage to hello@youbarista.co.uk and we will offer a replacement or refund at our discretion.

CHOICE OF COURIER

If you are shipping fragile goods such as porcelain or glass, you must return the goods to us via the same courier service that was used to send you the goods upon ordering. This is because certain goods are liable to damage if shipped with the cheapest courier option. For example, shipping porcelain with Royal Mail will result in breakages, but with a dedicated courier they are much more likely to reach us without being damaged.

You can, if you wish, ship the items back to us yourself with whatever method you prefer, but if you choose to do so, you are much more likely to experience damage and costs to your order, so we strongly recommend not doing this.  The best and safest option, is to request that we arrange the collection and shipping of your goods back to us. We can do this with either Parcelforce, DPD or FedEx, but not Royal Mail.

LIABILITY:

Regardless of the method you choose to return your goods, you are liable for the condition of the goods until they reach us safely and in perfect condition. If the products or product packaging are not in perfect condition, the product(s) may be refused as a return or be liable for a restocking fee, as this will reduce the value of the goods and the sell on value of any such product(s).

CANCELLATION BY YOU BARISTA LIMITED:

In the unlikely event that we cannot fulfil your order, we will inform you as soon as we can (usually within 3 working days) and issue a full refund. There are events that may cause this, such as us finding damaged or faulty stock items we do not wish to send you, or errors on our system that result in inventory shortages.

PAYMENT

Payments from UK and other European customers can be made by debit card, credit card or PayPal. International customers can also use the same payment methods, however if you are purchasing items above the value of £250 (Including shipping) out with the UK, you are required to choose the payment option of 'Bank Transfer' to complete your purchase. Once we receive your order, we will send you an invoice with International banking details for processing the funds.

If you are an International customer and do purchase something over £250 in value by either card or PayPal, we will email you informing you that we have cancelled your order and processed you a refund. 

PRODUCTS UNDER WARRANTY

Some of our products are covered by the 1 year ‘back-to-base’ You Barista Warranty (this is specified in the individual Product Descriptions on the website). Below are details of how this warranty works:

LENGTH OF WARRANTY

The warranty is valid for one calendar year from the date you receive the product.

WARRANTY DETAILS

Our ‘back-to-base’ warranty means that should a product become defective or faulty during the warranty period – you can send it back to us, where we will undertake a repair and then ship it back to you. It is your responsibility to pay the costs of sending the product(s) to us for repair and we will pay for the shipment back to your chosen address.

Because the product is under warranty, You Barista Limited will cover the costs of both parts and labour.

The warranty does not cover:
• general wear and tear
• damage due to modification or misuse of the product
• damage caused by the build-up of limescale
• damage caused by accident

The warranty is also subject to you following the instructions for use and maintenance guidelines supplied by the manufacturer.

If you are buying espresso coffee machines or grinders from outside of the UK, we do not offer our standard back to base warranty due to the high costs of shipping. If you are buying any of these items, you do so without the traditional guarantee of warranty (parts or labour) from You Barista Limited. Your support is managed by us sending you the parts by courier, and then advising you how to safely fit them over video call.

Please note: If items are damaged in transit, standard insurance terms will apply.

TIMINGS

You must notify us of the fault or defect by email (hello@youbarista.co.uk) as soon as you are aware of the problem. We normally complete any repairs within 30 days of receiving the equipment from you.

PAYMENT

All our prices include VAT. We take payment in pounds sterling (GBP) via debit and credit cards, or PayPal at the point when you complete our online checkout.

If you are buying either espresso coffee machines or coffee grinders from outside of the UK, we only accept payment via bank transfer - not credit card. If you attempt to pay with card, we will contact you and process a refund.

DISPATCH AND DELIVERY OF PRODUCTS:

Products are normally dispatched within 48 hours of you placing your order online. However, this may be subject to change during UK Bank Holidays.

Products are normally delivered within 2-5 working days to destinations on the UK mainland, and within 3-10 working days to other European countries. We do our best to get our product to our customers quickly, but we do use third parties to deliver our products and therefore these timings are estimates.

For more information on delivery of goods – please see our Shipping Information.

UK ADDRESSES NOT ON MAINLAND OR IN REMOTE LOCATIONS

Shipping costs for UK addresses which are not on the UK mainland or are in remote parts of the Scottish Highlands are billed at a different rate. Customers based in these areas must contact You Barista Limited at hello@youbarista.co.uk for a quote for shipping and delivery of product(s).

IMPORT DUTY AND ADDRESSES OUTSIDE OF THE UK

Please note that as a customer, you are responsible for payment of any import duties or taxes incurred when we ship products outside of the UK.

PERSONAL DATA

When you register on the website to purchase products you will be asked to provide us with some personal data (name, email address, postal address and phone number). This data will be handled securely and in accordance with the Data Protection Act 1998.

Payment details are not stored by You Barista Limited, as these are sent directly to our secure payment providers.

COOKIES POLICY

This website uses cookies to improve your experience while visiting the website. Where applicable we use a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer hard drives that track, save and store information about the users interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information: http://www.google.com/privacy.html

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

EVENTS OUTSIDE OUR CONTROL

We are not liable for failing to meet any of our obligations as outlined in these Terms and Conditions, if such failure is caused by events outside of our reasonable control (such as industrial action or natural disasters).

USE OF COMMUNICATION FACILITIES

When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

You must not use obscene or vulgar language;

You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

You must not submit Content that is intended to promote or incite violence;

It is advised that submissions are made using the You Barista Limited language(s) as we may be unable to respond to enquiries submitted in any other languages;

The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

You must not impersonate other people, particularly employees and representatives of You Barista Limited or our affiliates; and

You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

You acknowledge that You Barista Limited reserves the right to monitor any and all communications made to us or using our System.

You acknowledge that You Barista Limited may retain copies of any and all communications made to us or using our System.

You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

LINKS TO THIS WEBSITE

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.youbarista.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of You Barista Limited. To find out more please contact us by email at hello@youbarista.co.uk.

LINKS TO OTHER WEBSITES

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of You Barista Limited or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

ACCOUNTS

In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

All information you submit is accurate and truthful;

You have permission to submit Payment Information where permission may be required; and

You will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. You Barista Limited accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another without consent, you should contact You Barista Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are despatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, You Barista Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

When choosing your username you are required to adhere to the terms set out as above. Any failure to do so could result in the suspension and/or deletion of your Account.

TERMINATION AND CANCELLATION

Either You Barista Ltd or you may terminate your Account. If You Barista Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

If You Barista Limited terminates your Account, any current or pending purchases on your Account will be cancelled and will not be despatched.

You Barista Limited reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and despatch.

If purchases are canceled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

If you terminate your Account any non-despatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

Your right to cancel can be exercised in writing or via email.

GOODS, PRICING AND AVAILABILITY

Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from You Barista Limited correspond to the actual Goods, You Barista Limited is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to previous documentation for incorrect Goods.

Where appropriate, you may be required to select the required size, model, colour, type or number of the Goods that you are purchasing.

You Barista Limited does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the website.

All pricing information on the Website is correct at the time of going online. You Barista Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary. Pricing information is reviewed and updated daily.
In the event that prices are changed during the period between an order being placed for Goods and You Barista Limited processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
All prices on the Website do include VAT. You Barista Limited’s VAT number is 296214781.

CHANGES TO T&CS

We may occasionally change our Terms and Conditions. All our customers are subject to our Terms and Conditions at the time of purchase.

COPYRIGHT TERMS

The contents of www.youbarista.co.uk are Copyright © 2020 You Barista Limited, all rights reserved. This includes, but is not exclusive to all copy, images and video content.

DISCLAIMERS

You Barista Limited makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
No part of this Website is intended to constitute a contractual offer capable of acceptance.
Whilst You Barista Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

CHANGES TO THE SERVICE AND THESE TERMS AND CONDITIONS

You Barista Limited reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If You Barista Limited is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

AVAILABILITY OF THE WEBSITE

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

You Barista Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.